Question 1

Do I need a formal diagnosis?

Accepted Answer

No!

We are here to support everyone regardless of diagnosis. If you or your child are experiencing behaviour challenges or notice gaps in skill development, we are here to help. If you aren't sure if we're the right fit, we would be happy to chat with you about our services at no cost. Schedule a call with us today.

Question 2

Is there an age limit for your services?

Accepted Answer

No!

Whether you’re 3, 13, or 30+—behaviour support isn’t just for kids. We work with toddlers, teens, and adults too! If you’re looking for support, we’re here to help—no age limits, no cutoffs, just personalized care for every stage of life.

Question 3

How much does it cost?

Accepted Answer

Our rate is $130 per hour, which reflects the cost of working directly with a Registered Behaviour Analyst.

We know behaviour therapy can be expensive, so we’re upfront about our costs. There are no hidden fees, and we’ll work with you to find a plan that fits your goals and budget, including options like shorter sessions and parent coaching.

Question 4

How do you determine your prices?

Accepted Answer

A few things go into the pricing of our behaviour therapy services:
​
 • Type of Service – Different services (like direct therapy, consultation, or supervision) have different rates depending on what’s involved.
​
 • Who You’re Working With – Rates can vary based on the clinician’s training and credentials (for example, an RBA vs. a supervised behaviour therapist).
​
 • Behind-the-Scenes Work – A lot of planning, data analysis, and paperwork happens outside of sessions, and that’s factored into our pricing too.
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 • In-Home or Community Sessions – If we’re coming to you, there might be a charge to cover travel time.
​
 • Keeping Things Fair – We check in regularly with what other local providers are charging to keep our rates competitive and fair.
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Question 5

How much behaviour therapy do I need?

Accepted Answer

It really depends on your goals, your child’s needs, and what works best for your family.

We usually start with an assessment or consultation to understand what’s going on and where support is most needed. From there, we’ll recommend a plan that fits your priorities, whether that’s a few focused sessions, ongoing parent coaching, or a full therapy program.

We’ll also consider your schedule, funding options, and how much support you feel comfortable with—because therapy should work for your whole family, not just on paper.

Question 6

What can I expect from a behaviour plan?

Accepted Answer

A Behaviour Support Plan is a clear, personalized guide to help your family succeed.

It includes:
 • Which behaviours we’re focusing on
 • Why they’re happening
 • Simple strategies to prevent challenges
 • New skills to teach
 • Safe, consistent ways to respond
 • How we’ll track progress together

We create each plan with your input—so it fits your child, your family, and your goals.

Question 7

What is an RBA?

Accepted Answer

An RBA is a Registered Behaviour Analyst—a professional who is certified and registered to provide behaviour therapy and support under the College of Psychologists and Behaviour Analysts of Ontario (CPBAO). RBAs are trained to assess behaviour, develop support plans, and use evidence-based strategies to help individuals build skills and reach their goals.

Question 8

Why is it important to work with a Registered Behaviour Analyst in Ontario?

Accepted Answer

Working with a regulated health professional means you're receiving care from someone who is accountable to a professional college and follows strict standards for ethics, safety, and quality. In Ontario, this helps protect you and your family by ensuring the person you’re working with:
​
 • Has the proper education, training, and credentials
 • Follows clear codes of conduct and professional guidelines
 • Is monitored by a governing body (like the College of Psychologists and Behaviour Analysts)
 • Can be held accountable if something goes wrong
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Regulation gives you peace of mind knowing you’re working with someone who is qualified, trustworthy, and committed to providing ethical, evidence-based care.

Question 9

Why should we work with you?

Accepted Answer

We know you have options, and choosing the right support for your child is a big decision.

Families choose to work with us because we combine evidence-based strategies with a down-to-earth, family-first approach. We're not just here to run programs—we're here to build real relationships, celebrate progress (big and small), and support you through the hard stuff too.

Our team includes experienced, caring professionals who take the time to understand your goals and tailor therapy to your child—not the other way around. We also value collaboration, transparency, and making sure you feel heard every step of the way.

We’re here to help make life a little easier, not more complicated. If that sounds like what you’re looking for, we’d love to connect.

Question 10

Can I participate and/or observe a session anytime I want?

Accepted Answer

Yes—you're always welcome!

We truly value family involvement, and we love when caregivers want to be part of the process. You’re not just allowed—you’re encouraged to observe, ask questions, and participate in a way that feels comfortable for you and supportive for your child.

That said, we’ll also chat about what kind of involvement works best for your child’s goals. Some individuals do better with a bit of space during sessions, while others thrive when parents or caregivers are actively involved. Either way, we’ll keep the lines of communication wide open and make sure you always know what’s going on.

You’re part of the team, and we’re glad to have you here!

Question 11

Will you work with SLPs, OTs, or other providers?

Accepted Answer

Yes, absolutely!

We believe the best support happens when everyone is working together. We’re happy to collaborate with Speech-Language Pathologists (SLPs), Occupational Therapists (OTs), mental health professionals, teachers, and anyone else on your team.

With your consent, we can share goals, align strategies, and make sure we’re all supporting your child in a consistent and coordinated way. We’re big fans of team-based care—it leads to better outcomes and less stress for families.

Question 12

Can you help with school or daycare challenges?

Accepted Answer

Yes!

We often support families with behaviour, communication, or transitions at school or daycare. That might include developing strategies, offering resources, or collaborating with teachers and staff. However, it's important to first check with your school or childcare provider—some require permission or have specific policies about outside professionals being involved. Once we have the green light, we're happy to work together to support your child's success across settings.

Question 13

Do you have a centre where I can drop my kid off?

Accepted Answer

We don’t have a physical centre at this time—but that’s actually part of what makes our services so flexible and personalized! We come to you—whether that’s your home, school, daycare, or even out in the community—so we can support real-life skills in real-life settings.

This approach helps us tailor therapy to your daily routines and goals, making it more practical, comfortable, and effective. Plus, no commute!

If you're not sure whether your location is within our service area, just reach out—we're happy to chat and see what works best.

Question 14

What happens during a session?

Accepted Answer

If we’re working with your child:

• We might play games, practice communication, or work on everyday routines
 • We’ll gently coach your child through new skills like sharing, asking for help, or handling big feelings
 • We’ll always keep it positive, supportive, and tailored to their pace
 • We track what’s working and adjust as needed to help progress stick

If we’re working with you as a parent or caregiver:

• Troubleshooting tricky routines (like mealtimes, bedtime, transitions)
 • You’ll learn practical strategies to handle challenging moments with more confidence
 • We’ll break things down into small, doable steps you can actually use
 • You’ll get support—not judgment—as you build your own toolkit

Question 15

Do you work with extreme behaviours?

Accepted Answer

We have experience supporting a wide range of behaviours, including those that may be considered intense or challenging. However, safety and fit are always our first priority. We take the time to understand each individual’s needs before beginning services and may recommend additional supports or collaborate with other professionals when needed.

If you're unsure whether our services are the right fit, we're happy to connect for a consultation to explore next steps together.

Question 16

Do you handle crisis situations?

Accepted Answer

Our services are not designed for immediate crisis intervention.

While we can support challenging behaviours through proactive planning and ongoing consultation, we are not a crisis service. If you or someone you care about is in immediate danger or needs urgent support, please contact local emergency services or a crisis line.

We’re here to help build long-term strategies, reduce risks, and promote safety through collaborative planning—but crisis response is outside our scope of practice.

Question 17

How do I cancel an appointment?

Accepted Answer

We strive for transparency at every stage of the process. Please see our cancellation policy for more information.

Question 18

Are you open on holidays?

Accepted Answer

No—we’re closed on all statutory holidays and Sundays. We believe everyone deserves a proper break, including our team! If your regular session falls on a holiday, we’ll connect ahead of time to reschedule or plan around it.

Thanks for understanding—we’ll be back the next business day, ready to go!