Privacy Policy

Effective Date: July 2025

At AllWaysForward Behaviour Consulting, we are committed to protecting your privacy and the confidentiality of the personal information you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services.

1. Who We Are

AllWaysForward Behaviour Consulting provides behaviour therapy services to children, youth, adults, families &businesses. We value the trust you place in us and recognize our responsibility to manage your personal information with care.

2. What Information We Collect

We collect personal information in order to provide our services effectively. This may include:

Contact details (e.g., name, phone number, email, address)
Health or developmental history (e.g., diagnoses, treatment goals)
Parent/guardian or emergency contact information
Billing and payment information
Notes and assessments from therapy sessions

We may collect this information directly from you, from your authorized representatives, or from third parties with your consent (such as schools or healthcare professionals).

3. How We Use Your Information

We use your information to:

Provide and manage therapy services
Communicate with you about your child's progress
Coordinate care with other professionals (with your consent)
Respond to your questions or concerns
Process payments and manage billing
Meet legal or regulatory requirements

4. Consent

By accessing our services or providing personal information to us, you consent to the collection, use, and disclosure of that information as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. How We Protect Your Information

We take appropriate safeguards to protect your information from loss, theft, unauthorized access, disclosure, copying, or modification. These safeguards may include secure files, password-protected systems, and access controls limited to authorized personnel only.

6. Sharing of Information

We do not sell or rent personal information. We may share information:

With your explicit consent
With third-party service providers who assist in our operations (e.g., billing software), under strict confidentiality agreements
When required by law (e.g., court order, public health mandate)
If there is a risk of serious harm to yourself or others, as permitted or required by law

7. Access and Correction

You have the right to access and request correction of your personal information in our records, subject to legal limitations. To do so, please contact us at the information below.

8. Retention

We retain personal information only as long as necessary to fulfill the purposes identified or as required by law. When no longer needed, we securely destroy or de-identify the information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date at the top.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us.